topic Messed up the second step. in Get Support

Messed up the second step.

StevenEllertson — Mon, 19 Aug 2024 15:53:29 GMT

I turned off my last service provider before getting the access code and cannot log in now.

Re: Messed up the second step.

slusagm — Mon, 19 Aug 2024 15:56:32 GMT

but did you reply yes to approve the port with your old service provider before you turned off?

if it is just a login problem, and you replied yes to your old provider, then you can reboot your phone after 2 hours and then your PM service should fully functioning and you can get the code to login

but if you are worry, then just ask PM to help. You won't be able to open Chatbot ticket, so, you will need to message them using the message link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Messed up the second step.

Andy85 — Mon, 19 Aug 2024 17:26:22 GMT

@StevenEllertson wrote:
I turned off my last service provider before getting the access code and cannot log in now.

Hi @StevenEllertson,

I would suggest calling the Porting team so that they could retrigger the porting process for you. It appears like the transfer is stuck but they can restart the process. The number will be sent to your community inbox so keep an eye on the little envelop icon for an incoming message. Unfortunately, we cannot post phone numbers in the main community page.

After contacting the porting team, if you still encounter issues, I would recommend submitting a ticket to the customer service team for further support. You can use the link below to submit a ticket.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to explain the issue to them. They will respond to you in your community inbox so check it from time to time.