topic Re: Loyalty rewards in Get Support

Loyalty rewards

Peanut1982 — Mon, 19 Aug 2024 13:23:44 GMT

Hello everyone,

With public mobile's new points system, it's mentioned that we get 10 points for every yearly anniversary. Do those points only come into effect from the date of the new points system integration or since the beginning of being a customer? I've been a customer for 4 years now and I don't see any rewards for my anniversary.

Re: Loyalty rewards

slusagm — Mon, 19 Aug 2024 13:28:52 GMT

it come on the anniversary date you joined with PM in the beginning, not the date when PM changed you to Public Points

to confirm the date, use the Public Mobile App. Login the app and go to Account page. On top, you will see your name and the anniversary date there

i dont think Pm will miss that, but if they did, then ask PM to give you back. Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Loyalty rewards

Sansan — Mon, 19 Aug 2024 13:28:57 GMT

@Peanut1982 my understanding is you get it once a year 10 points on the anniversary you joined pm. For me it's September. I also received a text message from pm last week letting me know the 10 points will be here next month🤗

Re: Loyalty rewards

BKNS27 — Mon, 19 Aug 2024 13:31:32 GMT

@Peanut1982

The annual loyalty points will be added a day after your activation of your SIM date.

If you created this Community account the same date as your activation date. Your activation date is September 6 and you should receive it on September 7.

Re: Loyalty rewards

Peanut1982 — Mon, 19 Aug 2024 16:42:33 GMT

So if I signed up in March of 2020, I will only get it on March of 2025.

Re: Loyalty rewards

Peanut1982 — Mon, 19 Aug 2024 16:42:55 GMT

Thank you