topic Re: Billing in Get Support

Billing

Deb18 — Mon, 19 Aug 2024 13:14:24 GMT

That I am being charged two times a month not sure why please explain

Re: Billing

eddieO — Mon, 19 Aug 2024 13:18:31 GMT

@Deb18 are you seeing this on your online banking/credit card or through the PM account? Credit card companies typically show pending amounts and then when they get posted it might still be showing the pending line for around 24 hours but then that should come off. Another possibility, did you make any plan changes recently and selected the option to Change now? that would show another charge

Re: Billing

eddieO — Mon, 19 Aug 2024 13:19:40 GMT

if you still feel like you are being overcharged you will need to speak with an agent, to open a ticket through the Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Billing

BKNS27 — Mon, 19 Aug 2024 13:19:59 GMT

@Deb18

Did you switch to another plan and picked to switch the new plan NOW?

If not, contact a CS_Agent and have them look into it for you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Billing

Sansan — Mon, 19 Aug 2024 13:20:03 GMT

@Deb18 we are all customers here on this forum like you, but can you give an example of your billing?

However for detailed and accurate explanation you would need to use the chatbot symbol to create a ticket for someone at public mobile to review and advise.