topic Re: upgrade subscribtion in Get Support

upgrade subscribtion

yaseri — Mon, 19 Aug 2024 04:25:25 GMT

hi I upgraded my subscribtion and paid with my credit card.Now that I wanted to acrivate it,it says my phobe number is bot valid.

Re: upgrade subscribtion

computergeek541 — Mon, 19 Aug 2024 04:37:26 GMT

@yaseri wrote:
hi I upgraded my subscribtion and paid with my credit card.Now that I wanted to acrivate it,it says my phobe number is bot valid.

Where are you seeing or hearing that your phone number is not valid? Is this an audio messsage that is heard when someone calls your phone number?

Re: upgrade subscribtion

Phil_Adelphus — Mon, 19 Aug 2024 09:32:51 GMT

@yaseri When upgrading your plan you don't need to activate anything, did you already have a plan with PM and maybe started a new account instead of upgrading your existing plan?

Re: upgrade subscribtion

yaseri — Mon, 19 Aug 2024 14:31:43 GMT

Yes.I think I made a mistake.Instead of just upgrading my subscribsion I got a new one.Now it does not let me transfer my current phone number to that.I can not access to my account because it keep saying you need to finish the process of activation

Re: upgrade subscribtion

slusagm — Mon, 19 Aug 2024 14:33:24 GMT

@yaseri

you asked PM, maybe they can help. At least get your old account back or cancel the new one. Just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437