topic Re: Add on data shows wrong usage in Get Support

Add on data shows wrong usage

Aj30 — Sun, 18 Aug 2024 19:59:51 GMT

Add on Data usage shows 50% used when i did not use cellular data

Re: Add on data shows wrong usage

Chalupa_Batman — Sun, 18 Aug 2024 20:04:51 GMT

Data updates 2 times daily. Sometimes website and app are incorrect. Go to browser settings, clear cache history and cookies. Restart browser and you should get a close to more accurate reading minutes last few hours or so.

Re: Add on data shows wrong usage

slusagm — Sun, 18 Aug 2024 20:05:42 GMT

if the wrong usage is showing on the app, make sure you click on Usage Breakdown on the main app page and it will show you the actual addon usage

if it still showing wrong, ask Pm to check. You can open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

or message them using this:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Add on data shows wrong usage

Aj30 — Sun, 18 Aug 2024 20:09:49 GMT

I checked the usage in PM add on usage

Re: Add on data shows wrong usage

slusagm — Sun, 18 Aug 2024 20:12:48 GMT

@Aj30 wrote:
I checked the usage in PM add on usage

then ask PM to check. Use the steps I provided above

Re: Add on data shows wrong usage

Chalupa_Batman — Sun, 18 Aug 2024 20:14:16 GMT

@Aj30 wrote:
I checked the usage in PM add on usage

tad confused now. check the usage in the add on usage or the app usage?