topic Re: Data not working after trip in Get Support

Data not working after trip

RodrigoBecerra — Sun, 18 Aug 2024 21:27:07 GMT

Hello,

I was abroad and when back in Canada I put my Public Mobile SIM card into a different phone, however, I cannot access my data. I checked my account is active and have a lot of data left.

What can I do?

Thank you in advance,

Rodrigo

Re: Data not working after trip

Chalupa_Batman — Sun, 18 Aug 2024 18:24:35 GMT

Hey @RodrigoBecerra

If you've placed your SIM card into a different phone, you may need to just reset your network settings and then reboot for it to work. Give that a try.

Re: Data not working after trip

slusagm — Sun, 18 Aug 2024 18:27:17 GMT

what different phone you put the PM sim card in?? so this phone was never used on PM?? Do you have the old phone to test??f If not, what phone is this new one?

And try Reset all networks

Re: Data not working after trip

RodrigoBecerra — Sun, 18 Aug 2024 18:39:24 GMT

Nevermind, I solved it.

Re: Data not working after trip

hairbag1 — Sun, 18 Aug 2024 18:42:59 GMT

@RodrigoBecerra wrote:
Nevermind, I solved it.

Good to hear. Care to share with us, how you resolved it...just in case this ever crops up with someone else.