topic Re: Paid for a new sim card 7 weeks but did NOT receive in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Paid-for-a-new-sim-card-7-weeks-but-did-NOT-receive/m-p/1242956#M857831 <P>7 weeks is too long.&nbsp; probably it was lost</P><P>ask PM to check and resend <A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></P> Sun, 18 Aug 2024 17:30:29 GMT slusagm 2024-08-18T17:30:29Z Paid for a new sim card 7 weeks but did NOT receive https://productioncommunity.publicmobile.ca/t5/Get-Support/Paid-for-a-new-sim-card-7-weeks-but-did-NOT-receive/m-p/1242951#M857827 <P>Hello,</P><P>My son has ordered and paid for a new SIM card since July 1st but didn't get it.</P><P>He created a new account, and his email is xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.</P><P>He asked a question, but the answers were not helpful.</P><P>Please help to solve the problem.</P> Sun, 18 Aug 2024 21:29:41 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Paid-for-a-new-sim-card-7-weeks-but-did-NOT-receive/m-p/1242951#M857827 Vbinh 2024-08-18T21:29:41Z Re: Paid for a new sim card 7 weeks but did NOT receive https://productioncommunity.publicmobile.ca/t5/Get-Support/Paid-for-a-new-sim-card-7-weeks-but-did-NOT-receive/m-p/1242956#M857831 <P>7 weeks is too long.&nbsp; probably it was lost</P><P>ask PM to check and resend <A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></P> Sun, 18 Aug 2024 17:30:29 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Paid-for-a-new-sim-card-7-weeks-but-did-NOT-receive/m-p/1242956#M857831 slusagm 2024-08-18T17:30:29Z Re: Paid for a new sim card 7 weeks but did NOT receive https://productioncommunity.publicmobile.ca/t5/Get-Support/Paid-for-a-new-sim-card-7-weeks-but-did-NOT-receive/m-p/1242972#M857845 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/395706">@Vbinh</a>&nbsp;</P><P>That is way too long. Normally takes up to 3 weeks. Canada Post has either delivered it to the wrong address or lost it.</P><P>Contact a CS_Agent to send a new replacement or pick one up at a Telus/Koodo/Mobile Klinik store for $10 or at Amazon or CCS for $5.</P> Sun, 18 Aug 2024 17:47:32 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Paid-for-a-new-sim-card-7-weeks-but-did-NOT-receive/m-p/1242972#M857845 BKNS27 2024-08-18T17:47:32Z Re: Paid for a new sim card 7 weeks but did NOT receive https://productioncommunity.publicmobile.ca/t5/Get-Support/Paid-for-a-new-sim-card-7-weeks-but-did-NOT-receive/m-p/1243056#M857862 Sun, 18 Aug 2024 19:19:21 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Paid-for-a-new-sim-card-7-weeks-but-did-NOT-receive/m-p/1243056#M857862 computergeek541 2024-08-18T19:19:21Z