topic Cs_agent in Get Support

Cs_agent

TerryD59 — Sun, 18 Aug 2024 17:02:51 GMT

I requested and paid for a 1000 minute add on to my account in early august. It has appeared on my account as a us/canada addin. Which I don’t need as I have unlimited calling.

would a cs_agent please look at this and respond.

Re: Cs_agent

Jotoronto — Sun, 18 Aug 2024 17:04:57 GMT

You would have to send a private message to support for them to look into this and possibly remove it

Re: Cs_agent

hairbag1 — Sun, 18 Aug 2024 17:07:18 GMT

@TerryD59

which add-on are you interested in ?

added...to start process of Customer Support, click on the orange bubble, bottom right side of the page.

Re: Cs_agent

slusagm — Sun, 18 Aug 2024 17:26:08 GMT

you bought the wrong add-on. If not used at all, ask PM to change it for you

open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

Re: Cs_agent

TerryD59 — Sun, 18 Aug 2024 17:31:15 GMT

How do I send a private message. The option to raise a ‘ticket’ to an agent did not work. Therefore the chat box advises us community page with reference to cs_ agent. Such a useless system for anyone not used to gadgets

Re: Cs_agent

TerryD59 — Sun, 18 Aug 2024 17:32:13 GMT

I did all that produces nothing and keeps going in circles

Re: Cs_agent

slusagm — Sun, 06 Jul 2025 15:10:48 GMT

ask PM to reset the account on the system

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

But if you have trouble using Chatbot to open ticket, then message PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cs_agent

hairbag1 — Sun, 18 Aug 2024 17:35:48 GMT

@TerryD59 wrote:
How do I send a private message. The option to raise a ‘ticket’ to an agent did not work. Therefore the chat box advises us community page with reference to cs_ agent. Such a useless system for anyone not used to gadgets

Use this link, if the chatbot failed you..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

watch the little envelop icon top right side of page will be highlighted when they respond to your message.

Re: Cs_agent

TerryD59 — Sun, 18 Aug 2024 17:37:34 GMT

I applied for the uk add on and was credited with us

Re: Cs_agent

hairbag1 — Sun, 18 Aug 2024 17:39:12 GMT

@TerryD59 wrote:
I applied for the uk add on and was credited with us

easy mistake to make. Just use that quick link to send a message to Customer Support and they'll fix it for you...pronto.

Re: Cs_agent

TerryD59 — Wed, 21 Aug 2024 15:42:02 GMT

No one replies to the tickets