topic Re: Billed once, but charged twice in August in Get Support

Billed once, but charged twice in August

Dogniuniu — Sun, 18 Aug 2024 21:04:48 GMT

When checking credit card history, I noticed being charged twice in August. One on August 13, another on August 14. Same amount. Public mobile showed only one bill on August 14 only. Any one has similar issue? Chatbot told me to contact customer support agent, but won’t tell me know. Any suggestions? Thanks!

Re: Billed once, but charged twice in August

EB0 — Sun, 18 Aug 2024 12:04:38 GMT

@Dogniuniu
To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Billed once, but charged twice in August

Phil_Adelphus — Sun, 18 Aug 2024 14:11:48 GMT

@Dogniuniu Sometimes one charge is "pending" and is removed once the payment is authorized and goes through so you might want to check that on your credit card.

Re: Billed once, but charged twice in August

Dogniuniu — Sun, 18 Aug 2024 16:18:37 GMT

That’s the first thing I checked. Both transactions have no pending sign.