topic Unable to receive text to confirm associated with EverSafe ID in Get Support

Unable to receive text to confirm associated with EverSafe ID

Saduni — Sun, 18 Aug 2024 01:15:01 GMT

I am trying to confirm full access but I can't receive the code text sent to my phone. Please help thanks

Re: Unable to receive text to confirm associated with EverSafe ID

slusagm — Sun, 18 Aug 2024 01:18:22 GMT

are you porting in your phone number? did you put in the old sim card and check if the text got sent there?

if not, you will need to ask PM to help. You can message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to receive text to confirm associated with EverSafe ID

Chalupa_Batman — Sun, 18 Aug 2024 01:18:55 GMT

Hey @Saduni

There should be an option there that says "Didn't Get Code?" If so, click on that and you should have a "Send to Email" option.

Re: Unable to receive text to confirm associated with EverSafe ID

Saduni — Sun, 18 Aug 2024 01:20:02 GMT

I did not get this option

Re: Unable to receive text to confirm associated with EverSafe ID

slusagm — Sun, 18 Aug 2024 01:20:50 GMT

that's normal. You won't get the send email option if you have notget the full access yet

So, you need to check your old sim card. If nothing, ask PM to help using the link I provided

Re: Unable to receive text to confirm associated with EverSafe ID

Saduni — Sun, 18 Aug 2024 01:21:15 GMT

I am porting my phone number and my old sim card is still in my phone, I did not get any texts from public mobile about the code. i also did not recieve a text confirming I want to transfer my number

Re: Unable to receive text to confirm associated with EverSafe ID

Chalupa_Batman — Sun, 18 Aug 2024 01:22:05 GMT

So what you can do now is reach out to a CS Agent to resolve it. However, before you do, can you try a few things for me as I've always wondered if there is a fix without needing CS Agents help.

Try this. Have you tried to reboot the phone? Have you tried the SIM card in a different phone and rebooted. You should still be getting the code IF it's connected to the network.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to receive text to confirm associated with EverSafe ID

Chalupa_Batman — Sun, 18 Aug 2024 01:23:24 GMT

Did you get a porting request text from your old provider? If so, did you say yes? Do you still have service with your old provider? If so, your port didn't work. Have you tried placing the Public Mobile SIM card in your phone and reboot yet?

Re: Unable to receive text to confirm associated with EverSafe ID

Saduni — Sun, 18 Aug 2024 01:25:04 GMT

I still have service from my old provider and I did not recieve a text from the old provider. I have rebooted my phone and I bought an esim from public mobile

Re: Unable to receive text to confirm associated with EverSafe ID

Chalupa_Batman — Sun, 18 Aug 2024 01:27:03 GMT

OK.

There is a number you can call to get this porting issue resolved. I will send you a private message to your mailbox in the top right corner of this page or click on this link to direct access.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Because it is late in the evening, they may be closed till morning.

Re: Unable to receive text to confirm associated with EverSafe ID

Saduni — Sun, 18 Aug 2024 01:27:09 GMT

Thank you, When I call them what do I need to request?

Re: Unable to receive text to confirm associated with EverSafe ID

slusagm — Sun, 18 Aug 2024 01:32:58 GMT

@Saduni

you got mixed up, there is no calling

it is just message. You message PM and they reply you

you just need to write them what you writen here in the beginning and they will advise what to do

Re: Unable to receive text to confirm associated with EverSafe ID

Chalupa_Batman — Sun, 18 Aug 2024 01:35:43 GMT

@Saduni wrote:
Thank you, When I call them what do I need to request?

When you reach a CS Agent with the links offered here, advise them the 2FA code isn't coming through. They will assist with that. They may be also able to help with the porting of your other provider. If they can't, then the number can be used to assist with porting.

Re: Unable to receive text to confirm associated with EverSafe ID

Saduni — Sun, 18 Aug 2024 01:36:58 GMT

Who do I message? also @Chalupa_Batman I called the number you sent but they did not accept my number

Re: Unable to receive text to confirm associated with EverSafe ID

slusagm — Sun, 18 Aug 2024 01:37:56 GMT

@Saduni wrote:
Who do I message? also @Chalupa_Batman I called the number you sent but they did not accept my number

@Saduni you need to message PM staff, which is CS_agent. Use this link and it will open the message form

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Unable to receive text to confirm associated with EverSafe ID

Saduni — Sun, 18 Aug 2024 02:36:24 GMT

My port request was never sent to me by my old provider, so I never received texts for 2FA either. But I have messaged support as well, thanks.