topic Re: Continuously network connection issues in Get Support

Continuously network connection issues

Rdub — Fri, 09 Aug 2024 05:39:47 GMT

I've been with public Mobile for a long time now. I'm suddenly have continuous network connection issues. Very bad reception and roaming where I didn't use to, with it on or off. I even swapped back to my old phone that used the same sim and having similar issues, pictures won't send over text. I have recently changed to the 5G roaming plan but it was like this before. I'm on Pender Island BC. My girlfriend has public too with no issues. Would replacing the sim card help. I don't know what else to do. Ready to move on to Rogers.

Re: Continuously network connection issues

Handy1 — Fri, 09 Aug 2024 15:04:31 GMT

@Rdub Can you try your SIM card in your GF phone and test and while at it try her sim in your phone and test . This way you can rule out if it’s a sim/ account issue or device issue

Re: Continuously network connection issues

szu — Sat, 10 Aug 2024 15:44:33 GMT

@Rdub

You can also try a network reset of your phone.

Force your phone to the LTE network (instead of 5G network).

Re: Continuously network connection issues

Luddite — Sat, 10 Aug 2024 15:57:56 GMT

@Rdub Unlikely a SIM issue, more likely related to the shutdown of 3G network. Where I live 3G is still much better than 4/5G; not looking forward to shuttering our local 3G tower. 😵‍💫

Re: Continuously network connection issues

Jaybyrd — Sat, 17 Aug 2024 21:12:47 GMT

Spoke with support about this issue. Tried a new sim, network resets, nothing worked. Got escalated further and i receieved a call, was told theres no service issues in my area they can find, Although a majority of people in my area have issues, im guessing possibly tower issue.

Re: Continuously network connection issues

slusagm — Sat, 17 Aug 2024 21:17:26 GMT

which service providers those " majority" that you referred are using??

Re: Continuously network connection issues

Jaybyrd — Tue, 17 Sep 2024 00:06:18 GMT

Bell, koodo, pm, and the rest that are grouped together in my area. Rogers is about the only one getting fair signal lately

Re: Continuously network connection issues

Rob49 — Mon, 23 Sep 2024 22:37:44 GMT

I had to switch to lte on my telus phone. It is false advertising that pm is at 5g.