topic Data Usage Reset Not Working in Get Support

Data Usage Reset Not Working

Ed_A — Sat, 17 Aug 2024 18:12:19 GMT

I was told by a CS agent last Sunday that my Data Usage would reset on the 15th of this month. That hasn’t happened. Why not?

Re: Data Usage Reset Not Working

slusagm — Sat, 17 Aug 2024 18:15:53 GMT

try browser with incognito mode, or reinstall app if you were using app

but why 15th?? data only reset in renewal and PM has 30 days cycle. Is August 15th the renewal date??

Re: Data Usage Reset Not Working

eddieO — Sat, 17 Aug 2024 18:17:10 GMT

@Ed_A it's likely a caching issue with the app or the browser depending on which you are using. If you are using the app go into your phone's settings, go to apps and select Public Mobile, then clear data

Re: Data Usage Reset Not Working

Ed_A — Sat, 17 Aug 2024 18:36:03 GMT

Reinstalling didn’t help. Renewal date was August 5th. How do I contact a Customer Care Representative?

Re: Data Usage Reset Not Working

eddieO — Sat, 17 Aug 2024 18:38:26 GMT

@Ed_A You can open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Data Usage Reset Not Working

slusagm — Sat, 17 Aug 2024 18:49:43 GMT

if renewal on the 5th, then data won't reset in 15th

to get PM help, open ticket using the orange Chatbot icon on lower right. Type Submit ticket to start, and choose Contact Us and login to submit ticket