topic Re: 5g in Get Support

my account

Sue-s1 — Thu, 08 Aug 2024 01:02:55 GMT

Anyone else having a problem getting into "my account"? I can get in but when I go to look at subscriptions and add ons it just spins but doesn't open

5g

Sue-s1 — Thu, 08 Aug 2024 01:12:24 GMT

I have a 5 g plan but my phone shows its running on 3g/2g any ideas how to fix this?

Re: 5g

Handy1 — Thu, 08 Aug 2024 01:10:05 GMT

@Sue-s1 Do you have 5G capable phone ? If yes have you changed your network to 5G instead of 4G/LTE ? Also this wouldn’t happen to be a Samsung s20 by any chance

Re: my account

Handy1 — Thu, 08 Aug 2024 01:11:32 GMT

@Sue-s1 Sometimes it take a little bit load up , but you can also try the app instead of website see if that any better for you

Re: 5g

hTideGnow — Thu, 08 Aug 2024 01:13:02 GMT

Hi @Sue-s1 what phone do you have??

if you check the network mode I. your phone, what choices there??

Re: 5g

Sue-s1 — Thu, 08 Aug 2024 01:14:01 GMT

Hi my phone is showing 3g and my phone does have 5g capability. Not sure how to change it to 5g.

Re: 5g

Handy1 — Thu, 08 Aug 2024 01:16:03 GMT

@Sue-s1 In phone settings go to cellular . Voice data options and pick 5g

@Sue-s1

Re: 5g

Sue-s1 — Thu, 08 Aug 2024 01:16:09 GMT

Not sure where I look to find the network mode? I'm a little challenged when it comes to things like this.😕