topic Re: Active new sim card in Get Support

Active new sim card

Khoaito — Sat, 17 Aug 2024 05:14:09 GMT

Dear everyone

I just activated my new sim, when it came to choose number (which I stay in Viking but choose the Calgary region number) when I confirmed the number it's requested me confirm 6 digits to full access but my sim is still have no signal then I am not able to receive the code from provider. Please let me know how can I keep activating my sim completely? Thank you very muc

Re: Active new sim card

softech — Sat, 17 Aug 2024 02:07:53 GMT

@Khoaito

try reboot the phone again and try the sim in another phone. If that does not work, no worries, just a sim/account provisioning issue. Easy fix for PM support and you just need to engage them by direct message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Active new sim card

slusagm — Sat, 17 Aug 2024 02:09:01 GMT

Ask PM to help. You cannot open ticket with Chatbot at this stage, please message PM :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437