topic Re: Request to unlock phone in Get Support

Request to unlock phone

Nathaniel2002 — Tue, 04 Jan 2022 21:10:58 GMT

Hi,

I had purchased my samsung SM -G730W8 IMEI 3577XXXXXXXXXXX on June 24th 2014

under number 647-XXX-XXXX

and I will like to have it unlocked , my current number is 289-XXX-XXXX

thanks

Re: Request to unlock phone

PJC — Sat, 28 Apr 2018 18:39:20 GMT

@Nathaniel2002 wrote:
Hi,

I had purchased my samsung SM -G730W8 IMEI 3577XXXXXXXXXXX on June 24th 2014

under number 647-XXX-XXXX

and I will like to have it unlocked , my current number is 289-XXX-XXXX

thanks

Where did you originally purchase your phone? I believe PM will only be able to unlock phones that were purchased from Telus/Koodo.

Re: Request to unlock phone

Anonymous — Sat, 28 Apr 2018 18:42:51 GMT

@Nathaniel2002, I had my Samsung S7 unlocked by Samsung Canada. I went to the canadian support site, and used the chat feature. The Samsung rep gave me my unlock code immediately. I don't know if they do it for all models, but it is worth a try if you are having problems with the provider.

Re: Request to unlock phone

Nathaniel2002 — Sat, 28 Apr 2018 19:00:48 GMT

I contacted Samsung who asked me to contact public mobile ( place of purchase)as this phone is not a Canadian model.

Re: Request to unlock phone

Nathaniel2002 — Sat, 28 Apr 2018 19:01:21 GMT

Purchased from PM

Re: Request to unlock phone

nrg_svr — Sat, 28 Apr 2018 19:03:35 GMT

Hope this will help you along.

Contacting a moderator directly for support

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

Unlocking your phone

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Unlocking-Your-Phone/ta-p/5237

Re: Request to unlock phone

will13am — Sat, 28 Apr 2018 20:35:54 GMT

@Nathaniel2002 wrote:
Purchased from PM

You say your phone is not a Canadian model but purchased from PM? PM doesn't sell phones and if they did, they would sell Canadian models.

Re: Request to unlock phone

Luddite — Sat, 28 Apr 2018 20:43:53 GMT

@will13am wrote:
@Nathaniel2002 wrote:
Purchased from PM
You say your phone is not a Canadian model but purchased from PM? PM doesn't sell phones and if they did, they would sell Canadian models.

PM sold phones during the transition from Public Mobile's original network to Telus.

Re: Request to unlock phone

computergeek541 — Sun, 29 Apr 2018 04:12:15 GMT

@Nathaniel2002 wrote:
I contacted Samsung who asked me to contact public mobile ( place of purchase)as this phone is not a Canadian model.

If your phone isn't a Canadian model, Public Mobile wans't the place of purchase, at least not officially. It's possible that some Pubilic Mobile dealers were selling third-party sourced phones (grey market). However, Public Mobile can only assist you if you phone is Telus-locked.