topic Re: Data Usage in the Overview is almost 10 times more than the total in the View Usage History in Get Support

Data Usage in the Overview is almost 10 times more than the total in the View Usage History

CH13811 — Fri, 16 Aug 2024 19:32:50 GMT

In the PM web page, the "Data Usage" in the Overview page is almost 10 times more than the total in the "View Usage History" for the same period (Aug 10, 2024 - Aug 16, 2024).

"108.55 MB used" is indicated Under "Data Usage". I then click on the "View Usage History" at the bottom, and filter it to show only Data, the total data used up till yesterday (Aug 10, 2024 - Aug 15, 2024) is 9.81 MB. I do understand that it does not include my data usage for today, but I am home all day with wifi, not using data at all.

Does anyone have the same experience?

OverviewView Usage History

Re: Data Usage in the Overview is almost 10 times more than the total in the View Usage History

softech — Fri, 16 Aug 2024 19:37:13 GMT

@CH13811 did you also use your phone to track the usage??

I would open ticket with PM and have them to confirm

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Re: Data Usage in the Overview is almost 10 times more than the total in the View Usage History

umnikke8 — Fri, 16 Aug 2024 19:42:16 GMT

My data has been 100MB over for the past two months. Support says they have been working on something and the overview is out of whack.

Re: Data Usage in the Overview is almost 10 times more than the total in the View Usage History

will13am — Fri, 16 Aug 2024 20:18:34 GMT

@CH13811 , just to make sure that there isn't a data caching problem here, please check again using incognito mode.

Re: Data Usage in the Overview is almost 10 times more than the total in the View Usage History

Jack34 — Fri, 16 Aug 2024 23:36:11 GMT

The same thing has happened to me. I submitted a ticket and they are looking into it. They suggested it wouldn't go over but who knows.

Re: Data Usage in the Overview is almost 10 times more than the total in the View Usage History

Jack34 — Fri, 16 Aug 2024 23:37:12 GMT

(Mine is about 100 mb over what I have actually used).

Re: Data Usage in the Overview is almost 10 times more than the total in the View Usage History

CH13811 — Sat, 17 Aug 2024 02:25:04 GMT

Thanks everyone for your reply. At least now I know that I am not the only one who has this problem, as a matter of fact, I have just found out that I do have the same problem with my another PM account. I will wait and see if PM will fix this problem in the near future before I take any action.