topic Payment not being processed in Get Support

Payment not being processed

ewitsme — Fri, 16 Aug 2024 21:08:23 GMT

I am a new customer to Public, I set everything up and went to pay and it said my payment could not be processed. I had the same issue with Koodo after I had to replace my old visa-debit card, that’s why I wanted to change companies. Am I being black listed from Telus? Why might this be happening? My card works with literally everything else but phone companies.

Re: Payment not being processed

computergeek541 — Fri, 16 Aug 2024 21:15:58 GMT

@ewitsme wrote:
I am a new customer to Public, I set everything up and went to pay and it said my payment could not be processed. I had the same issue with Koodo after I had to replace my old visa-debit card, that’s why I wanted to change companies. Am I being black listed from Telus? Why might this be happening? My card works with literally everything else but phone companies.

Koodo and Public Mobile are both brands owned by Telus. By any chance was chargeback/payment dispute filed at Koodo? If that happened, that could explain why Public Mobile is refusing to accept your payment card.

Re: Payment not being processed

eddieO — Fri, 16 Aug 2024 21:16:01 GMT

@ewitsme I would open a ticket through the Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)