topic Re: Lousy service in Get Support

Lousy service

Diana14 — Sat, 10 Aug 2024 00:39:05 GMT

I’be been trying to submit a ticket and they want a username. So I create one and it's not recognized and it sends me through the login route again.

Yesterday I got my new iPhone 15. The call I made broke up and Apple suggested a 5G plan so I signed up. I purchased a 5G SIM card and now the phone doesn't work and I get an SOS reading at the top.

This is stupid

Re: Lousy service

Handy1 — Sat, 10 Aug 2024 00:48:13 GMT

@Diana14 If chat bot is not working for you , you can use this direct link to support to help

send direct private message to support .

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Lousy service

szu — Sat, 10 Aug 2024 15:42:15 GMT

@Diana14

If you purchased a new 5G plan, you don't need to purchase another SIM card. If physical SIM card, just move the existing SIM card to the new phone.

If you want to use your new physical SIM card, you can change your SIM card number in your self service account?

Re: Lousy service

Diana14 — Sat, 10 Aug 2024 20:52:00 GMT

With the SIM card installed, I still can't

Re: Lousy service

Diana14 — Sat, 10 Aug 2024 20:52:57 GMT

I did submit a ticket last night but can’t find the reply.

Re: Lousy service

szu — Sat, 10 Aug 2024 21:56:56 GMT

@Diana14 wrote:
With the SIM card installed, I still can't

Which SIM card? new one or old one? Did you change the SIM card number in your self service account?

Maybe try a reboot of phone with new SIM card. Network reset of phone may also help (note: this will erase any saved Wifi passwords)

Re: Lousy service

Diana14 — Fri, 16 Aug 2024 20:32:06 GMT

I bought 2 iPhone 13s refurbished and my calls kept being dropped or the reception was spotty. I had no issues on iPhone 6. I bought an iPhone 15 and upgraded to a 5G plan and bought a 5G Public Mobile Sim card and the phone didn't work at all. I put in the old SIM card and it works except that calls are dropped again.

Thank you