topic Re: SIM card failure in Get Support

SIM card failure

Lstecyk1 — Fri, 16 Aug 2024 19:04:46 GMT

My phone says SIM card failure, turned it on and off , worked for a bit and then same problem. What do I do?

Re: SIM card failure

eddieO — Fri, 16 Aug 2024 16:57:54 GMT

@Lstecyk1 try removing the SIM card and shutdown your phone. Wait 10 minutes and then reinsert the SIM card and turn it back on. If this does not help you could try the SIM card in another phone to see if the issue is with the SIM or your phone. Failing all this you could reach out to a CS_agent by opening a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

They may suggest you getting a new SIM card if they cannot get your existing one to work

Re: SIM card failure

hairbag1 — Fri, 16 Aug 2024 17:12:10 GMT

@Lstecyk1

could be lose fitted in cellphone. Try shutting down the phone, remove sim...reinstall sim snuggly...restart cell.

added...

Plan B is to try your sim in a different cellphone to see if it works.

Re: SIM card failure

will13am — Fri, 16 Aug 2024 17:12:46 GMT

@Lstecyk1 , SIM cards are extremely robust. I would venture a guess that there is something wrong with the phone. Try the SIM in a different phone.

Re: SIM card failure

computergeek541 — Fri, 16 Aug 2024 19:02:57 GMT

@hairbag1 wrote:
@Lstecyk1
could be lose fitted in cellphone. Try shutting down the phone, remove sim...reinstall sim snuggly...restart cell.
added...
Plan B is to try your sim in a different cellphone to see if it works.

If the phone and SIM card have been designed and manufactured properly, there isn't any way to make a SIM card fit more snugly other than using modifications that weren't approved by the device maker. SIM card slots does have tightness adjustments, and it's been a very long time that I've seen any phones with the old style SIM card slots that uses clamping mechanism to hold down the SIM card.