topic Re: Site down? in Get Support

Site down?

MM17 — Fri, 16 Aug 2024 05:28:30 GMT

What is happening with the site? Today I couldn’t get my US roaming add on to go through today and now the login for the account site won’t work. Infuriating as I am stuck without access to phone, data, etc while in US!

Re: Site down?

computergeek541 — Fri, 16 Aug 2024 05:28:15 GMT

@MM17 wrote:
What is happening with the site? Today I couldn’t get my US roaming add on to go through today and now the login for the account site won’t work. Infuriating as I am stuck without access to phone, data, etc while in US!

Unfortunately, Public Mobile does routinely take down the Self Serve device for maintenance, often without warning during many nights. Unfortunatley, you'll need to wait for the Self Serve site to be working again to log in.

Re: Site down?

computergeek541 — Fri, 16 Aug 2024 08:56:07 GMT

Re: Site down?

MM17 — Fri, 16 Aug 2024 15:29:27 GMT

Finally able to login this morning but add on still not working. I add to cart, pay, it says it is complete but then nothing shows up in my account and can’t connect

Re: Site down?

hTideGnow — Fri, 16 Aug 2024 16:06:10 GMT

HI @MM17

it is not showing you got the addon, could be because of cache. Check again using Incognito/private/secrete mode on your browser

and check payment history to see if PM charged you for that