topic Re: Add-Ons in Get Support

Add-Ons

Mateng — Fri, 16 Aug 2024 11:42:50 GMT

Trying to purchase US talk and text with 3GB data but payment is failing. I added my credit card info but still no success. I need it today as I am travelling. Any help would be appreciated. Thanks

Re: Add-Ons

softech — Fri, 16 Aug 2024 12:06:24 GMT

@Mateng

try again using browser with incognito mode and see if it helps. If not, try again using the PM app

You can also buy using *611 on your phone, but you will need to have an account PIN. If you don't remember the pin, use this link to reset it first

https://myaccount.publicmobile.ca/en/account/reset/pin

Re: Add-Ons

axe_grinder — Fri, 16 Aug 2024 12:13:42 GMT

@Mateng

Maybe you have enough points to redeem for it?

Re: Add-Ons

Mateng — Fri, 16 Aug 2024 12:34:11 GMT

No I dont. Actually my credit card has been charged.

Re: Add-Ons

Mateng — Fri, 16 Aug 2024 12:37:11 GMT

Thanks. By calling this number, will I get to speak to an actual person or agent?

Re: Add-Ons

Phil_Adelphus — Fri, 16 Aug 2024 12:51:15 GMT

@Mateng No there is no phone support. If you need customer support open a ticket via the chat icon bottom right of this page. This is the preferred method of contacting support but if it doesn't work for you then send a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Since your card has been charged have you refreshed your browser to make sure the add on isn't there now? Try logging out and then logging back in in private or incognito mode as @softech suggested.