topic Re: Missing $10 credit in Get Support

Missing $10 credit

Rbhatti3 — Fri, 16 Aug 2024 01:36:07 GMT

I refer a friend and she moved to public mobile on 7th July 2024, and I still didn’t get the $10 credit towards my bill.

i still didn’t get the $10 credit i referral a friend on july 7th 2024

Re: Missing $10 credit

Chalupa_Batman — Fri, 16 Aug 2024 01:41:52 GMT

Hey @Rbhatti3

It should be there within 72 hours. Please contact a CS Agent for help.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Missing $10 credit

computergeek541 — Fri, 16 Aug 2024 04:05:22 GMT

@Rbhatti3 wrote:
I refer a friend and she moved to public mobile on 7th July 2024, and I still didn’t get the $10 credit towards my bill.
i still didn’t get the $10 credit i referral a friend on july 7th 2024

Sorry, but you don't get a $10 credit. Only your friend gets that.

Re: Missing $10 credit

computergeek541 — Fri, 16 Aug 2024 04:13:14 GMT

@Chalupa_Batman wrote:
Hey @Rbhatti3
It should be there within 72 hours. Please contact a CS Agent for help.
To submit a ticket with CS Agent using this Chatbot link
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

The OP doesn't have any reason to contact a customer support agent. Referring someone doesn't earn a $10 credit. In any case, if the newly referred customer didn't get the $10 credit, it's the referred customer who needs to contact a CSA, and not the person who did the referring.

Re: Missing $10 credit

softech — Fri, 16 Aug 2024 04:28:46 GMT