topic Re: not compatible with esim in Get Support

not compatible with esim

snake87 — Fri, 16 Aug 2024 03:19:45 GMT

I just opened an account but at the last moment discovered my cellphone was not esim compatible.

I have ordered a physicalk sim card from amazon, is this ok, and if so, what do i do when it arrives

Re: not compatible with esim

softech — Fri, 16 Aug 2024 03:36:22 GMT

after you got the sim card, just message support and they will help to change the sim type and update the sim card number for you

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: not compatible with esim

snake87 — Fri, 16 Aug 2024 03:49:30 GMT

Amazon say my new sim card will arrive on Saturday, How do I message support - I was trying for ages trying to message them about the esim problem and I didnt get anywhere ?

Thanks

Re: not compatible with esim

softech — Fri, 16 Aug 2024 03:52:28 GMT

@snake87

use the link I provided above. That is a direct message link and using your current community login would be sufficient (no need to login My Account)

Re: not compatible with esim

snake87 — Fri, 16 Aug 2024 03:53:44 GMT

Sorry, I can see now that you gave me a "link" to message support 🙂

The only other thing is that I cannot log into my account details because I wasnt able to fully activate due to the esim problem

Re: not compatible with esim

computergeek541 — Fri, 16 Aug 2024 03:57:32 GMT

@snake87 wrote:
Sorry, I can see now that you gave me a "link" to message support 🙂
The only other thing is that I cannot log into my account details because I wasnt able to fully activate due to the esim problem

Unfortunately, you did need to prove to the customer support agent that the account is yours. They will ask for some information about your account, and you will need to provide that to the customer support agent sending you the message from the username CS_Agent.

Re: not compatible with esim

snake87 — Fri, 16 Aug 2024 04:05:56 GMT

as it stands at the moment i cannot log into my new account as it says

Oops!

This page is down or unavailable for maintenance. Click below to return to Login Page.

Is this a new activation problem or is the page actually down at the moment

Re: not compatible with esim

softech — Fri, 16 Aug 2024 04:09:51 GMT

@snake87 wrote:
as it stands at the moment i cannot log into my new account as it says
Oops!
This page is down or unavailable for maintenance. Click below to return to Login Page.
Is this a new activation problem or is the page actually down at the moment

@snake87

My Account is currently down for maintenance. Please try again tomorrow morning. Usually it will come up before 8AM EST

Re: not compatible with esim

NDesai — Fri, 16 Aug 2024 04:11:27 GMT

@snake87 Yes, it's down at the moment. Please try again later.