topic Re: Restart eSIM activation in Get Support

Restart eSIM activation

Hamham — Fri, 16 Aug 2024 04:03:34 GMT

I don’t have my old phone and messages can not be sent to my old number (lost it) how can activate the sim without it? Or if I don’t choose to transfer the number and just go with a new one how do I restart activation without having to purchase a new sim

Re: Restart eSIM activation

Chalupa_Batman — Fri, 16 Aug 2024 01:46:43 GMT

Hey @Hamham

There should be an option there that says... Didn't get Code? It should give you the option to send to your email. If you still need help, reach out to a CS Agent.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Restart eSIM activation

softech — Fri, 16 Aug 2024 02:11:56 GMT

@Hamham

when you said you don't have the old sim or lost the old phone, did you mean you lost the old sim from your old provider, and you would like to activate a new account and port in the number from the old provider which you lost your sim card?

Re: Restart eSIM activation

Hamham — Fri, 16 Aug 2024 02:13:29 GMT

Correct I don’t have the sim or phone, so can’t receive the confirmation number to activate

Re: Restart eSIM activation

Hamham — Fri, 16 Aug 2024 02:14:16 GMT

And yes want to use old number

Re: Restart eSIM activation

softech — Fri, 16 Aug 2024 02:18:20 GMT

@Hamham

your old provider supposed to send you a text to ask for your approval to the port. Without the old carrier sim, you cannot receive the text to approve. But no worries, you might not need to buy a sim card. Just call your old provider and ask them to accept your verbal approval for the port out requets

If your old provider agrees, you will have to call PM porting team to ask them to resend the porting request to your old provider (since the original request should have been expired by now). I will message the PM porting team number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and call them after you sorted out with your old provider

Re: Restart eSIM activation

Hamham — Fri, 16 Aug 2024 17:00:02 GMT

Ok have reached out to TELUS and the port out for the number has been manually done.