topic Trouble accessing account online in Get Support

Trouble accessing account online

AnnaKMarshall — Thu, 15 Aug 2024 23:14:15 GMT

After logging on, I'm prompted to complete my activation.
However, I'm already activated and long time customer.
Next, it asks me for the code from my sim card - after entering that, it says it's invalid.
Any suggestions please.
Thanks Anna.

Re: Trouble accessing account online

Sansan — Thu, 15 Aug 2024 23:19:51 GMT

@AnnaKMarshall you can use the chatbot to submit a ticket to public mobile for further assistance.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Trouble accessing account online

will13am — Thu, 15 Aug 2024 23:20:05 GMT

@AnnaKMarshall , are you using a browser or mobile app. If using browser, try incognito mode. If using mobile app, clear app data before logging in.