topic Re: My account was charged multiple times in Get Support

My account was charged multiple times

bradrafuse79 — Fri, 16 Aug 2024 01:22:42 GMT

How do you talk to a human being about $100 worth of charges to my account. This is the stupid set up ever. What if someone had access to my account and was using my banking info. Time you figure anything out you could be out hundreds of dollars

Re: My account was charged multiple times

hTideGnow — Thu, 15 Aug 2024 21:00:08 GMT

HI @bradrafuse79

you sure the extra charges not a pending transaction only?

also, if you somehow overpaid, the extra will be showing as Available Funds, any amount there on Available funds on your My Account?

The support is easy, you just need to submit ticket or message support and they will help as quickly as they can.

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My account was charged multiple times

bradrafuse79 — Thu, 15 Aug 2024 21:04:43 GMT

I'm set up for auto pay right from my bank account. Today 102.35 was taking out of my bank account in total. My phone plan is 34$ a month

Re: My account was charged multiple times

bradrafuse79 — Thu, 15 Aug 2024 21:07:07 GMT

I am also not very good with technology but finally figured out how to submit a ticket. I was always getting error code the first few times I tried to submit one.

Re: My account was charged multiple times

will13am — Thu, 15 Aug 2024 21:26:41 GMT

@bradrafuse79 wrote:
I'm set up for auto pay right from my bank account. Today 102.35 was taking out of my bank account in total. My phone plan is 34$ a month

@bradrafuse79 , are you certain that all the charges have been process or some might be placeholder entries. Check the payment history in the Public Mobile online account to see if there are multiple charges there. The two accounts should align. It would seem odd that auto payment would process many renewals.

Re: My account was charged multiple times

bradrafuse79 — Sat, 28 Mar 2026 20:09:03 GMT

Re: My account was charged multiple times

will13am — Thu, 15 Aug 2024 22:52:55 GMT

@bradrafuse79 wrote:

Wow, those are completed transactions. The transaction costs are different. By chance did you make plan changes or purchase add-ons? In any event, support should be able to help sort things out.

Re: My account was charged multiple times

EB0 — Thu, 15 Aug 2024 23:55:27 GMT

@bradrafuse79

It looks you are in QC 15% tax, so the charges are $19, $15, $15, $40, you said you are in $34 plan, there is no $34+tax transaction, are you sure that you have only one Public mobile account?