Mobile phone

Marl63 — Thu, 15 Aug 2024 15:33:06 GMT

Mobile network not available. Emergency calls only

Re: Mobile phone

softech — Thu, 15 Aug 2024 15:36:04 GMT

reboot your phone first

if that does not help, check My Account to confirm if your account status is active or suspended. If it shows suspended, make a payment to resume service. (If you cannot receive the 2FA code for login, click Didn't Receive code and Send email to get the code via email instead)
You can also check if your account is active or suspended by calling 1.855.4PUBLIC from another phone and then enter your phone number

if it shows active, try your sim card in another phone. Or you can reach out to PM support for further investigation. Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Login" and finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Mobile phone

computergeek541 — Thu, 15 Aug 2024 19:16:42 GMT

@Marl63 wrote:
Mobile network not available. Emergency calls only

I would also suggest visiting devciecheck.ca to view the status of your deivce IMEI.

topic Re: Mobile phone in Get Support

Mobile phone

Re: Mobile phone

Re: Mobile phone