topic Travelling in the us and phone quit working.. in Get Support

Travelling in the us and phone quit working..

Leahehillman — Thu, 15 Aug 2024 05:26:58 GMT

My daughter is travelling in the us -we added on the us roaming plan - and it worked for the first 10 days. Then just quit working- she can not call or text. This is a screenshot of her account - the numbers don’t make sense to me?

Re: Travelling in the us and phone quit working..

BKNS27 — Thu, 15 Aug 2024 07:17:28 GMT

@Leahehillman

Double check to see if Roaming and VoLTE (voice over LTE) are enabled and to manually connect to AT&T or T-Mobile and reboot your phone by powering off then back on.

Re: Travelling in the us and phone quit working..

EB0 — Thu, 15 Aug 2024 10:25:16 GMT

@Leahehillman

Use the chatbot link to create a ticket for CSA

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Travelling in the us and phone quit working..

softech — Thu, 15 Aug 2024 11:04:40 GMT

@Leahehillman

> she can not call or text

what phone she has?? if she has a phone that is not whitelisted by PM, she will have to use the T-Mobile 2G network. Try manually connect to T-Mobile and change the network. mode to 2G or GSM only and see if it works