topic Re: My phone vortex HD65 is not accepting sim card in Get Support

My phone vortex HD65 is not accepting sim card

Kyordey — Wed, 26 Jun 2024 21:10:45 GMT

My phone vortex HD65 is not accepting sim card

Re: My phone vortex HD65 is not accepting sim card

Kyordey — Wed, 26 Jun 2024 21:11:59 GMT

What might be the problem.

It is a new phone

Re: My phone vortex HD65 is not accepting sim card

will13am — Wed, 26 Jun 2024 21:19:14 GMT

@Kyordey , what do you mean by not accepting the SIM card? Is the phone connecting to the network? If not then I wonder if the account activation was successful. Make sure to check that. If it is a mobile data issue you are referring to, check the APN settings against this help article.

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone

Re: My phone vortex HD65 is not accepting sim card

EB0 — Wed, 26 Jun 2024 21:20:59 GMT

If you means, not connecting to public mobile network, it’s possible that your phone is locked or isn’t compatible with public mobile

Re: My phone vortex HD65 is not accepting sim card

will13am — Wed, 26 Jun 2024 21:29:58 GMT

@EB0 wrote:
If you means, not connecting to public mobile network, it’s possible that your phone is locked or isn’t compatible with public mobile

The phone is not carrier locked and is band compatible.

Re: My phone vortex HD65 is not accepting sim card

Phil_Adelphus — Wed, 26 Jun 2024 22:35:55 GMT

@Kyordey Do you mean the sim card size is wrong? The Public Mobile sim card is 3 in 1, you just remove the outer spacer/s until you get to the right size. If that's not it or what has already been asked perhaps you can elaborate so we can understand the problem better.

Re: My phone vortex HD65 is not accepting sim card

Terryv123 — Fri, 12 Jul 2024 09:53:09 GMT

my vortex 65 HD says “enter sim me lock [sp]

Re: My phone vortex HD65 is not accepting sim card

Phil_Adelphus — Fri, 12 Jul 2024 11:28:41 GMT

@Terryv123 The generic sim unlock code for Public Mobile is 1234. If that doesn't work open a ticket with customer support using the chat icon bottom right of this page. If you chatbot is uncooperative then send support a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My phone vortex HD65 is not accepting sim card

Eric7220 — Thu, 15 Aug 2024 01:55:49 GMT

Why can't I change SIM card to another provider

Re: My phone vortex HD65 is not accepting sim card

Phil_Adelphus — Thu, 15 Aug 2024 02:03:45 GMT

@Eric7220 Every provider has their own sim card specific to them, so to change provider you need to get that provider's sim card.

Re: My phone vortex HD65 is not accepting sim card

slusagm — Thu, 15 Aug 2024 02:32:19 GMT

@Eric7220 wrote:
Why can't I change SIM card to another provider

because each service provider makes their own sim card and cannot be used for another one. Even PM sim cannot be used on Telus or Telus sim cannot be used on Koodo.

Re: My phone vortex HD65 is not accepting sim card

Al20 — Thu, 26 Sep 2024 03:40:23 GMT

Vortex65 won't take my active at&t sims?

Re: My phone vortex HD65 is not accepting sim card

Al20 — Thu, 26 Sep 2024 03:47:11 GMT

My vortex65hdsaysinter sims me lock

Re: My phone vortex HD65 is not accepting sim card

softech — Thu, 26 Sep 2024 03:53:09 GMT

@Al20

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or on an iPhone's About->Carrier Lock showing "SIM locked"
You have to ask the carrier where you got the phone from for the carrier help unlocking it.
(Sorry, for this particular issue, PM support would not be able to help)

Re: My phone vortex HD65 is not accepting sim card

Al20 — Thu, 26 Sep 2024 04:01:25 GMT

Thanks anyway softech