topic Re: LOst public moblie Sim in Get Support

LOst public moblie Sim

Martin26 — Thu, 15 Aug 2024 00:16:21 GMT

I lost my phone and need my number back is there a way i can get it ??

Re: LOst public moblie Sim

HALIMACS — Thu, 15 Aug 2024 00:13:30 GMT

You'll need to acquire another PM SIM card (or use e-SIM), and associate that SIM card number with your account by logging into your account self-serve, and doing so in your Profile tab.

Then you can place the SIM into your new device.

Try a local Koodo or TELUS corporate location to see if they have any Public Mobile SIM cards unless you're going to use e-SIM which can be purchased using the PM app.

Re: LOst public moblie Sim

EB0 — Thu, 15 Aug 2024 00:15:42 GMT

@Martin26

First, you need to buy a new Public mobile SIM $5 from Amazon or $10 from Telus store

second, login your account on the app, go to account tab, Change Your SIM card

if your phone supports eSIM, you may buy eSIM from the app for $5 and you will active immediately

Re: LOst public moblie Sim

Martin26 — Sat, 17 Aug 2024 23:51:10 GMT

I see , okay i don't know how to access my account could someone message me on how i can get into my account or the info i need, is there; someone who can help with this ?

Re: LOst public moblie Sim

slusagm — Sat, 17 Aug 2024 23:55:10 GMT

if you cannot login , best to ask PM to help. Just message them using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

but if you want to try, access My Account here

https://myaccount.publicmobile.ca/

at 2FA, click didn't receive code and use the send email option

if not there, then you have no choice but to message PM use the first link above