topic Re: eSIM card accidentally deleted in Get Support

eSIM card accidentally deleted

Kal3n — Wed, 14 Aug 2024 21:07:18 GMT

Can I possibly get a credit to buy a new eSIM as I deleted the one I got when subscribing

Re: eSIM card accidentally deleted

softech — Wed, 14 Aug 2024 21:13:19 GMT

Yes,

you can get a replacement for FREE

To rebuy new eSIM for FREE, first, download the app on your phone. Click Account from the bottom, then click Purchase SIM Card and select eSIM.

Once it confirms your phone is eSIM compatible, click Pay $ and Install (the system will check and apply a $5 credit to bring the total price back to $0 at checkout), and follow the prompt to complete and purchase and install eSIM on your device
(in rare case that PM charges you for the replacement esim, you can submit a ticket with PM support and ask them for reimbursement

Re: eSIM card accidentally deleted

Meow — Wed, 14 Aug 2024 21:30:05 GMT

Damaged or whatever eSIM can be obtained from PM for free.

Proceed with purchase of eSIM and total at the end of purchase process should be $0. If NOT, open a ticket and agent should help you.