topic Re: Confirm Your Identity in Get Support

Confirm Your Identity

Ling19860 — Wed, 14 Aug 2024 21:09:08 GMT

Hello!
I am trying to activate my account on the app and on the last step it says that I'm logged in from an unknown device and to confirm its you, enter the 6 digit code sent to **** *** *199

I have no idea what number that is or where it was sent to.

Any idea what I can do to bypass this?

Re: Confirm Your Identity

softech — Wed, 14 Aug 2024 21:12:01 GMT

@Ling19860

you will need to engage support to have that sorted out. Please message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there