topic Re: Activation problems in Get Support

Activation problems

Jess1982 — Fri, 02 Aug 2024 21:46:30 GMT

Want to activate my sim but I only have a voucher, not a credit card.What can I do?

Re: Activation problems

Handy1 — Fri, 02 Aug 2024 21:45:35 GMT

@Jess1982 Sorry you can’t activate with voucher . If you don’t have a credit card . Get a pre paid visa. To activate them you can use vouchers from there on out

Re: Activation problems

computergeek541 — Fri, 02 Aug 2024 21:48:28 GMT

@Jess1982 wrote:
Want to activate my sim but I only have a voucher, not a credit card.What can I do?

The activation process does require cusomers to have a Visa, MasterCard, or Amex card. Send a private message to CS_Agent to see if a Public Mobile cusotmer support agent will open the account for you and allow you to make the first payment using the voucher.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation problems

Sansan — Fri, 02 Aug 2024 21:51:07 GMT

@Jess1982 sorry but vouchers are for after activation.

Credit card or visa debt mc debit are required.

You can purchase a Vinalla Mastercard from any store and use with your address.

Or ask a friend/ family member to use their credit card. Once successfully subscribed you can ask PM to remove the card later (I personally don't recommend this option, seen too many issues) but an option and use vouchers or prepaid cards.

Re: Activation problems

CS_Agent — Fri, 02 Aug 2024 22:01:48 GMT

Hello there, and thanks for visiting our community forum.

The community is a great way of searching for answers and help from our customers, however if you still need assistance, and you have reached out through a private message, we kindly ask to keep an eye on your community inbox.

Our customer support team will get in touch as soon as possible.
Public Mobile Team.

Re: Activation problems

Jess1982 — Fri, 02 Aug 2024 22:13:10 GMT

Thanks

Re: Activation problems

computergeek541 — Wed, 14 Aug 2024 20:17:45 GMT