topic Roaming in Get Support

Roaming

Queenof4harts — Wed, 14 Aug 2024 19:47:15 GMT

We are in the States (originally Canada) my amdroid data is working fine.I tirned on my roaming.. my daughters 13 pro max apple is not. She says that is not an option for here...any suggestions?

Re: Roaming

Phil_Adelphus — Wed, 14 Aug 2024 16:57:54 GMT

@Queenof4harts Make sure she has data roaming turned on, select 4G/LTE instead of 5G and try to connect to either T-Mobile or AT&T. I have an iPhone 13, the setting is in Cellular - Cellular Data Options and there she should see the setting to turn on for roaming, and Voice and Data where she can select LTE.

Re: Roaming

eddieO — Wed, 14 Aug 2024 17:14:33 GMT

@Queenof4harts, to confirm, your daughter has one of Public Mobile's Canada-US plans? as her phone will not work unless she has it OR has one of the U.S. roaming add-ons

Re: Roaming

hairbag1 — Wed, 14 Aug 2024 17:24:10 GMT

@Queenof4harts

does daughter have a Cdn/US plan or just a standard Cdn plan ? Without the US/Cdn plan, she'd need a 15 Day US Roaming add-on for use whilst in US.