topic Re: Data is not working in Get Support

Data is not working

rjandj — Tue, 04 Jan 2022 21:10:44 GMT

For some reason, my data is not registering on my cell phone. I have ample data (156/1054), and no where close to my limit, but my phone will only connect to the internet when I'm on wifi.

Re: Data is not working

matbasm — Sat, 28 Apr 2018 00:23:17 GMT

@rjandj, Since this was working previously, has anything happened since the last time you were able to use data? Did you go through an account renewal? Did you go out of the country temporarily? Have you checked your APN settings?

If you have more info, perhaps someone will be able to help you here.

If it is a problem on the network (Publick Mobile) side, then you would need the assistance of the moderators (via private message).

If needed, click here to send them a private message.
Information regarding the moderators team can be found by following this link.

Re: Data is not working

LEGO — Sat, 28 Apr 2018 00:34:53 GMT

@rjandj There was a network problem across Canada yesterday, but it should be resolved by now. Looks like there's a few issues still going on. Maybe you are in affected area?

Please, check here: click here

Have you tried to restart your phone?

Re: Data is not working

rjandj — Sat, 28 Apr 2018 00:39:01 GMT

Thanks for all the replies everyone. Not sure what happened yesterday (perhaps it was an outage as our house internet went down too).

I've done a hard reboot of my phone, and it seems to be working now.

Toggling airplane mode, etc...all the soft reboots...did nothing.

Had to do a hard reboot.

Re: Data is not working

jp2 — Thu, 07 Jun 2018 19:07:19 GMT

@jaythakkar1 Have you recently renewed or changed plan?

Did u update your phone?

Get a new sim?

Have you tried restarting the phone?

Re: Data is not working

jaythakkar1 — Thu, 07 Jun 2018 19:02:42 GMT

Yes i was not in Canada for a month so changed the SIM outside canada.

How can i get APN settings?

Re: Data is not working

jp2 — Thu, 07 Jun 2018 19:16:19 GMT

For data to work on your phone using the Public Mobile network you must setup the APN (Access point names) settings. Click here to see the APN setup article.

Please note even if you have a 3G speed plan it will still show you are on the 4G LTE network they just throttle you to 3G speeds. It may take up to 72 hours for the throttle to be applied to your account so enjoy the high speed while you have it.

Re: Data is not working

jp2 — Thu, 07 Jun 2018 19:25:21 GMT

@jaythakkar1 am I losing my mind or did you somehow delete your OP?

Re: Data is not working

Franz1986 — Thu, 23 Aug 2018 23:04:50 GMT

my data is not working

Re: Data is not working

stonechucker — Fri, 24 Aug 2018 00:47:52 GMT

@Franz1986, if you need assistance, you need to tell us more. Is this a new plan, did data work before, does it seem like other services work.....

My data doesn’t work doesn’t give us any clue as to how to help you.

Re: Data is not working

Franz1986 — Fri, 24 Aug 2018 00:51:38 GMT

its working for text msg and calling but no data at all,, no this is not a new phone,, koodo was my previous provider

Re: Data is not working

mimmo — Fri, 24 Aug 2018 00:54:24 GMT

Did you set up your Apn settings?

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/m-p/3#M1

Re: Data is not working

Franz1986 — Fri, 24 Aug 2018 10:54:05 GMT

i have a LG G4 and data is not working i need real APN settings

or something to make it going

Re: Data is not working

CS_Agent — Fri, 24 Aug 2018 14:03:37 GMT

Hello @Franz1986,

We've responded to your PM. Please check your inbox 🙂

Thank you,

Syed

Re: Data is not working

Eevenson — Sun, 02 Sep 2018 16:46:42 GMT

@CS_Agent

Hello I have an LG G5 and I cannot get the data to work. I have tried applying the apn settings which did not work. I then factory reset my phone to try to get it to work and to no avail.

Can you please help me with this I am at a loss.

Thank you for your time and consideration,

Eevenson

Re: Data is not working

jp2 — Mon, 03 Sep 2018 00:16:27 GMT

Is it possible you used all of your data?

Double and triple check your APN if it still doesn't work send a private message to the mods.

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get help with your account.

They are Public Mobile support employees who can help with your issue (More details).

Click here to send them a private message.

In your message please include:

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How long until they reply?:

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Messages are replied to during office hours, in the order in which they are received

Typical response time is between 1-3 hours, depending on how many messages in the queue, but can be up to 48 hours.

There is no need to send multiple messages. In fact, each message you send will put you all the way to the back of the line.

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Re: Data is not working

Franz1986 — Mon, 03 Sep 2018 13:47:03 GMT

try reset your network<<< thats what i did on my LG G4

Re: Data is not working

CS_Agent — Mon, 03 Sep 2018 13:57:39 GMT

Hi @Eevenson,

We've responded to your private message. Please check your inbox.

Cheers,

Syed