topic log in in Get Support

log in

dafawang — Tue, 13 Aug 2024 21:03:19 GMT

Hello,

I want to change my plan, but I am having trouble logging into my account. I suspect that I may have made a typo in my email address. Please let me know how I can resolve this issue.

Thank you

Re: log in

dafawang — Tue, 13 Aug 2024 21:23:43 GMT

"I suspect that I might have made a typo in my email address when I registered the account."

Re: log in

Chalupa_Batman — Tue, 13 Aug 2024 21:45:16 GMT

Hello @dafawang

Sometimes online can have cache issues. I'd suggest using the PM app on your phone and try logging in there. But if you prefer the PC, go into your browser settings, clear your cache and restart your browser and try again. If that doesn't work, click on forgot email and follow from there. If you still can't log in, try contacting a CS Agent to reset things.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: log in

BKNS27 — Wed, 14 Aug 2024 01:19:13 GMT

@dafawang

Did you post the same request under @pingsheng ?

https://productioncommunity.publicmobile.ca/t5/Get-Support/log-in/td-p/1241407

Re: log in

dafawang — Wed, 14 Aug 2024 01:26:50 GMT

I was helping my family with a login problem, but the customer service agent required the account holder to open their own ticket. As a result, my family member ended up needing to create a new community account to resolve the issue.