Pending redemption

skazi2020 — Tue, 13 Aug 2024 14:31:29 GMT

I redeemed 1 gb as well as 200 mb of data using the public mobile points that i gathered over time. This order has been pending for almost 2 months and i still have not received my order. How can i fix this?????

Re: Pending redemption

softech — Tue, 13 Aug 2024 14:35:15 GMT

@skazi2020 it should be 2 days and not 2 months. The rewards transaction page also confirm the redemption?? Please ask support to look into it

open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

topic Re: Pending redemption in Get Support

Pending redemption

Re: Pending redemption