topic New subscriber in Get Support

New subscriber

Esd23 — Tue, 13 Aug 2024 15:25:24 GMT

Hi all

I switch last night to public using the e sim and this morning I’m still showing Fido on my cell do I need to pull my SIM card or is there something else I need to do?

Re: New subscriber

softech — Tue, 13 Aug 2024 14:22:27 GMT

@Esd23

of your Fido sim still working, then port was not completed

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Small issue

Esd23 — Wed, 14 Aug 2024 01:11:01 GMT

Hello again 1more question, every time I go to do a call out on my pe program numbers this comes up. Last line no longer available any one knows how to get this of I always have to hit call

Re: Small issue

BKNS27 — Wed, 14 Aug 2024 01:14:02 GMT

@Esd23

Reboot your phone by powering off then back on and see if that helped.

Re: Small issue

Chalupa_Batman — Wed, 14 Aug 2024 01:17:23 GMT

This sounds like a phone issue, not a Public Mobile issue. You may wish to Google your phone to see what the fixes are.