topic Re: Data usage not showing up on PM My account? in Get Support

Data usage not showing up on PM My account?

mabmarkus — Tue, 04 Jan 2022 21:10:39 GMT

Hi there,

I have a 90 day plan with a total of 12gb of LTE throughout the 90 days and I'm fairly certain what's happened is that I've exhausted my data for the current period. My query is that I cannot seem to find when exactly I hit the 12gb? There doesn't seem to be an actual data amount of my account (that I can find anyways) and of course as we know, my device may account for data used entirely differently than my PM account would.

Any thoughts? I am fairly certain I've exhausted my data for this period as mentioned but it would be nice to be able to actually check. Plus I'm out of data for another week or so until my next 90-day period begins 😕

Cheers amigos!

Re: Data usage not showing up on PM My account?

LEGO — Fri, 27 Apr 2018 21:28:16 GMT

Have you looked here?

Re: Data usage not showing up on PM My account?

will13am — Fri, 27 Apr 2018 21:33:46 GMT

@mabmarkus, you are correct, your data allotment has been totally used up. The system stops displaying data when usage reaches 100%.

Re: Data usage not showing up on PM My account?

mabmarkus — Fri, 27 Apr 2018 22:59:20 GMT

Yes I did, and normally it does show my data usage but at this time it was only showing my add-on usage.

Thanks for your reply!

Re: Data usage not showing up on PM My account?

mabmarkus — Fri, 27 Apr 2018 21:40:46 GMT

Awesome info - thank you! I know for future reference now.