topic Re: Data not working in US in Get Support

Data not working in US

vonniebJJ — Tue, 13 Aug 2024 03:24:31 GMT

I have a plan that includes Canada and US-wide data. I live in Canada but traveling now in the US and my data is not working. What can I do to fix this? It was working fine at home before crossing the border.

Re: Data not working in US

computergeek541 — Tue, 13 Aug 2024 03:31:08 GMT

@vonniebJJ wrote:
I have a plan that includes Canada and US-wide data. I live in Canada but traveling now in the US and my data is not working. What can I do to fix this? It was working fine at home before crossing the border.

Is the data roaming setting enabled in your device's settings?

Re: Data not working in US

Sansan — Tue, 13 Aug 2024 03:49:04 GMT

@vonniebJJ

Put your phone to 4G/LTE and connect to T-Mobile or AT&T.

Sometimes best to turn off 5g if you have it on and connect manually.

Also have to ensure your phone has the latest carrier update and IOS or software update. You can connect to Wi-Fi to verify this.

Sometimes restarting will help after doing this.