topic Re: How do I cancel my plan in Get Support

How do I cancel my plan

LydiaHan — Tue, 13 Aug 2024 02:04:15 GMT

Hello,

How do I cancel my plan?

Thank you,

Re: How do I cancel my plan

Handy1 — Tue, 13 Aug 2024 02:11:14 GMT

@LydiaHan You can port your number out to new carrier that will close your account , or turn off auto subscribe and you won’t be charged again

Turn auto subscribe off/on

or you can also ask support to remove credit card info on your account . Use the orange chat bubble bottom right of screen . If that doesn’t work you can send direct message also

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How do I cancel my plan

softech — Tue, 13 Aug 2024 02:17:22 GMT

@LydiaHan

To "cancel" the plan, you can either port out your number to another provider and your account will be closed upon successful port out of the number

Or you can disable the toggle "Subscribed" to disable Pre-Authorized payment instead. Once it is disabled, PM will not be able to renew your account on your next renewal , your account will then be suspended on that day and 90 more days, it will be closed

To disable Pre-Authorized payments (Turn off Subscribed) , you can do it by one of the following:

If you know the 4 digits account pin, dial *611 from your phone (or 1.855.4PUBLIC from another phone)
enter the account pin, then Press 5 for Autopay and 2 to remove
Login to My Account, go to Payment page, click Manage Subscription, then turn off the Subscribed toggle.
(or direct link: https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription)

You can also do the same using the App. Login the App, go to Subscription page, click Manage Subscription and click Unsucbscribe

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription