topic Re: lost phone in Get Support

lost phone

SH11 — Mon, 12 Aug 2024 23:12:30 GMT

Hi,

I lost my phone.

Can I get a new SIM card and use the same number on my new phone?

How do I do that?

Is it easy to do?

Thank you,

Sue

Re: lost phone

Meow — Mon, 12 Aug 2024 23:15:10 GMT

Yes, you can.

Get new phone, get new SIM and transfer number to new SIM. Very easy to do.
Go to Profile where you can do this:

- Change phone number

- Change SIM number

- Transfer Phone Number

Re: lost phone

will13am — Mon, 12 Aug 2024 23:18:23 GMT

@SH11 , be sure to go into your account and set the lost/stolen phone function immediately so that who ever finds the phone will not be able to use your service which can be a security issue.

Re: lost phone

BKNS27 — Mon, 12 Aug 2024 23:27:10 GMT

@SH11

Easy as apple pie. Once you have your new phone and SIM (Amazon have them for $4.99 and from the Telus/Koodo store for $10) or eSIM for free only if the new phone is eSIM compatible.

Download the PM app on the phone and login on your account and on the Account tab>Change SIM Card Number.

Then reboot the phone with the new SIM in the phone.

Re: lost phone

computergeek541 — Mon, 12 Aug 2024 23:57:21 GMT

@Meow wrote:
Yes, you can.
Get new phone, get new SIM and transfer number to new SIM. Very easy to do.
Go to Profile where you can do this:
- Change phone number
- Change SIM number
- Transfer Phone Number

The customer has the lost the phone. Neither the options for changing phone number nor transferring a phone number would help this customer.