topic Re: Missed payment help!! in Get Support

Missed payment help!!

Alyssa3 — Sun, 17 Sep 2023 00:48:10 GMT

Hello! I have been with Public mobile for years. I just got a new credit card as my previous one expired. I had not yet added the updated info to Public mobile. I got a text today saying my services have been suspended as my payment did not go through. I went to login to my account and it was like I was a brand new customer, it had me select a plan and then asked me to select a phone number?? I’m wondering how I access my original account information to just add my new credit card info and continue my normal plan with my normal phone number? Thank you for your help!

Re: Missed payment help!!

JRod — Sun, 17 Sep 2023 00:51:14 GMT

@Alyssa3

Sounds like you haven’t logged in since the change over to eversafe. You will have to get customer service to link your eversafe account to your original account.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

In the meantime, do you still have service on your phone or has service been cut off? You could load a voucher on 611 if you purchase one from a shoppers, gas station, or a online store like Muskbird to get your service going again while you wait for customer service to respond and link your account.

Re: Missed payment help!!

hTideGnow — Sun, 17 Sep 2023 00:51:51 GMT

hi @Alyssa3

no need to pick new olan, just the new login system not setup properly with your account

just submit ticket with Cs agent for help:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To resume service quicker, get voucher from Shoppers drugs mart and load it using *611

Re: Missed payment help!!

BKNS27 — Sun, 17 Sep 2023 00:58:50 GMT

@Alyssa3

All longtime members will need to create an Eversafe ID so click on Sign Up and create an ID before you can login to your account.

Once you are login, go to Payment section and change the CC number.

Re: Missed payment help!!

Luddite — Tue, 26 Sep 2023 15:08:44 GMT

@BKNS27 Not completely certain but suspect trying to create Eversafe 🤣 account while suspended leads to mucho grief.

Re: Missed payment help!!

gordanamp — Mon, 15 Jan 2024 00:54:14 GMT

Hi, same issue here. My CC expired, can' add new, also can't change subscription. I alredy have Eversafe ID, but nothing works.

Re: Missed payment help!!

Duell — Mon, 12 Aug 2024 20:14:02 GMT

Public just 'lost' my payment im wasting a lot of time.. i have small business many thing goingon and they say send them proof.. I took my time editing out my personal info - than they turn around and say they need a transaction number like I said in the beginning of this stupid dispute where I am loosing big time-- they say pay again.. well say my payment is 'lost' again. . not worth it.. looks like i may loose this number and it's tied to many things