topic Re: Why am I getting a false data warning message? in Get Support

Why am I getting a false data warning message?

DaveT — Tue, 04 Jan 2022 10:05:36 GMT

I received a text saying I am 75% through my data which is confusing how much I really have left. This table is what my self serve says I have used:

Name	*Data Limit (MB)**	Data Used (MB)**	Remaining Data (MB)	Status
1 GB of data at 3G Speed	1024	709.729	314.272	Active
1GB Promo	1024	542.787	481.213	Active
4GB one-time data bonus	4096	3104.780	991.220	Active

So according to this it looks like I still have almost 1800MB remaining. Does that seem right? If this is the case, then I should not have anything to worry about! However last month my data slowed down or basically stopped working in my last day or two so something seems funny here. Also I set my phone to measure data based on my billing cycle and it says I have only used 651MB - I don't get how they could measure that I used so much more than what my phone measures! Doesn't seem right.

Re: Why am I getting a false data warning message?

computergeek541 — Wed, 01 Dec 2021 04:31:06 GMT

@DaveT wrote:
I received a text saying I am 75% through my data which is confusing how much I really have left. This table is what my self serve says I have used:
Name Data Limit* (MB) Data Used** (MB) Remaining Data (MB) Status
1 GB of data at 3G Speed 1024 709.729 314.272 Active
1GB Promo 1024 542.787 481.213 Active
4GB one-time data bonus 4096 3104.780 991.220 Active

So according to this it looks like I still have almost 1800MB remaining. Does that seem right? If this is the case, then I should not have anything to worry about! However last month my data slowed down or basically stopped working in my last day or two so something seems funny here. Also I set my phone to measure data based on my billing cycle and it says I have only used 651MB - I don't get how they could measure that I used so much more than what my phone measures! Doesn't seem right.

Ignore the erroneous text message. The Public Mobile systems, when it comes to your ability to use the service, go by the same infformationm that your Self Serve account shows.

Re: Why am I getting a false data warning message?

Anonymous — Wed, 01 Dec 2021 04:36:16 GMT

@DaveT : Your remaining data is 75% of your total data. When your plan data resets at renewal then it won't be 75% anymore.

Re: Why am I getting a false data warning message?

BlueB — Wed, 01 Dec 2021 04:34:03 GMT

@DaveT

Oh, you've discovered another Public Mobile glitch! We see this happen from time to time, so I wouldn't worry about it.

How much data do you get as part of your normal Plan every cycle? It's possible that you've used ~75% of your "normal" data (ignoring Add-Ons/Bonuses) and that triggered the warning.

Regardless, if you've checked your Self Serve account and everything looks good, then just ignore the text... it happens! 🙂

Re: Why am I getting a false data warning message?

hTideGnow — Wed, 01 Dec 2021 04:49:35 GMT

@DaveT ~~the 75% data used is regarding your monthly data bucket, does not take into consideration of your promo bonus~~

~~However, yours monthly is still 30% left..~~

...and this text is not very accurate. Not sure why, many people mentioned the error before but PM has not fixed the glitch still

Re: Why am I getting a false data warning message?

Anonymous — Wed, 01 Dec 2021 04:43:34 GMT

@hTideGnow : I disagree. Please don't report me for tagging and calling you out like some people like to do. 🙂

The warnings are on the gross available data.

Re: Why am I getting a false data warning message?

hTideGnow — Wed, 01 Dec 2021 04:48:55 GMT

@Anonymous ok, will keep that in mind. thanks

Re: Why am I getting a false data warning message?

DaveT — Wed, 01 Dec 2021 05:22:18 GMT

Thanks!