topic Re: My Data Stopped working in Get Support

My Data Stopped working

captgrant — Mon, 12 Aug 2024 19:21:26 GMT

Can an admin look into why my bonus data doesn't work anymore?

My regular plan data has stopped working as well

Thanks

Re: My Data Stopped working

hTideGnow — Mon, 12 Aug 2024 19:23:39 GMT

hi @captgrant you said your regular plan stopped working as well , so you don't have voice as well as you don't have data?

if that is the case , did you log into your My Account and check the account status?? Also call using 1-855-4PUBLIC , enter your phone number and the system will tell you your account status active or suspended

if it is just a call suspended, make a payment and resume services

if you need agent's help, please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My Data Stopped working

captgrant — Mon, 12 Aug 2024 19:28:20 GMT

Yeah did all that. when my promo 250gb data days expired, it also stopped my regular plan data from working

Re: My Data Stopped working

captgrant — Mon, 12 Aug 2024 19:31:54 GMT

I have voice and messaging just no data working when it should be. Account isn't due until 22nd

Re: My Data Stopped working

BKNS27 — Mon, 12 Aug 2024 19:34:35 GMT

@captgrant

Try resetting the Network Setting on your phone if your account is active and up to date on your monthly payment.

Re: My Data Stopped working

eddieO — Mon, 12 Aug 2024 19:41:08 GMT

@captgrant something else to look for (if you are not using an iPhone) is to check in your phone's settings to make sure you do not have a data limit set and and that your data has not been turned off

Re: My Data Stopped working

Caperc — Fri, 23 Aug 2024 23:51:06 GMT

Hi Captgrant

Just wondering if you got any help from the Admin, I too had almost 200 Gb Data that i was using until it recently dissapeared from my accout

Re: My Data Stopped working

HCorbees — Sun, 25 Aug 2024 03:59:57 GMT

I had this happen to me as well! I looked in my app and it said I had 2.5 GB of data left on my plan plus the 245 GB of bonus data. I decided to log into my account from my laptop and all of a sudden, everything updated to show I had used everything and the bonus data was over 😞 Wish I had known that sooner as I only got a text saying I had used 95% of my data. Wish they would add in a 75% used text.

Re: My Data Stopped working

softech — Mon, 09 Sep 2024 23:43:29 GMT