topic Re: App not working in Get Support

App not working

Timothy501 — Tue, 13 Aug 2024 00:48:59 GMT

Just bought $30 worth of data and found out I have to download an app but it won’t let me download

moved to Canada from Australia a month ago if that makes a difference

thanks

Re: App not working

will13am — Mon, 12 Aug 2024 16:48:54 GMT

@Timothy501 , how did you manage to create the account without the app? Once the account is created, you can manage the account and use the service without the app. I assume you cannot install the app on your phone because your google/app store account might not be properly geo-located. See if you can change the location information.

Re: App not working

Phil_Adelphus — Mon, 12 Aug 2024 17:26:33 GMT

@Timothy501 Do you mean you paid for a plan using a browser but could not activate it because you can't download the app?

Re: App not working

Timothy501 — Mon, 12 Aug 2024 18:34:15 GMT

Yeah

Re: App not working

Timothy501 — Mon, 12 Aug 2024 18:34:39 GMT

Just doing it by phone don’t have a laptop

Re: App not working

Timothy501 — Mon, 12 Aug 2024 18:35:33 GMT

Made the account online then once I paid for the service it said I have to download an app to finalise setup

Re: App not working

Ervy — Mon, 12 Aug 2024 18:44:09 GMT

To change your phone’s location to Canada, here’s a high-level guide:

For iPhone:
1. Go to your phone’s Settings and tap on your Apple ID (your name at the top).
2. Select "Media & Purchases" and view your account.
3. Choose "Country/Region" and then "Change Country or Region."
4. Pick Canada from the list, agree to the terms, and enter a valid Canadian address.

For more detailed instructions, you can refer to Apple’s support page (https://support.apple.com/en-ca/HT201389).

For Android:
1. Open the Google Play Store app and tap the profile icon at the top right.
2. Go to Settings, then "General," and tap "Account and device preferences."
3. Look for "Country and profiles" and select Canada.
4. Follow the prompts to add a payment method if needed.

For more detailed instructions, you can check out Google’s support page (https://support.google.com/googleplay/answer/7431675).

Re: App not working

Phil_Adelphus — Mon, 12 Aug 2024 20:05:46 GMT

@Timothy501 I think once you've paid, and I'm sure someone will correct me if I'm wrong, customer support can help complete the activation. If you want to try that route open a ticket at the chat icon bottom right of this page and if that doesn't work for you send them a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437