topic Re: Mobile data is not working in Get Support

Mobile data is not working

Svetilnichik — Mon, 12 Aug 2024 15:57:44 GMT

I bought extra data using points. The phone shows 5G, the data is there in my profile, but it's not working. Any suggestions?

Re: Mobile data is not working

softech — Mon, 12 Aug 2024 16:00:35 GMT

@Svetilnichik

reboot your phone first

and make sure you don't have data limiter setup on your phone. Check and disable it

if that does not help, check with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Mobile data is not working

eddieO — Mon, 12 Aug 2024 16:00:58 GMT

@Svetilnichik try restarting your phone as a first quick fix. If no luck, confirm in your phone's settings that Data is turned on and that you do not have any data limits set that are preventing you from accessing more data

Re: Mobile data is not working

Handy1 — Mon, 12 Aug 2024 16:01:49 GMT

@Svetilnichik Also check that there is no outage in your area

Outage map in your area:

https://istheservicedowncanada.com/

Re: Mobile data is not working

Svetilnichik — Mon, 12 Aug 2024 16:15:28 GMT

Restarting doesn't help. I've tried it several times since yesterday.
Thanks guys, I'm opening a ticket then

Re: Mobile data is not working

CS_Agent — Mon, 12 Aug 2024 16:26:35 GMT

Hello there, and thanks for visiting our community forum.

The community is a great way of searching for answers and help from our customers, however if you still need assistance, and you have reached out through a private message, we kindly ask to keep an eye on your community inbox.

Our customer support team will get in touch as soon as possible.
Public Mobile Team.