topic Re: Just Activated in Get Support

Just Activated

JohnC60 — Mon, 12 Aug 2024 12:09:02 GMT

Just ported from Virgin Plus and cannot make or receive calls and text.

Re: Just Activated

softech — Mon, 12 Aug 2024 12:17:27 GMT

if you cannot even make calls, it is a sim/account provisioning issue. Easy fix for PM support but just need to engage them by direct message here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Just Activated

BKNS27 — Mon, 12 Aug 2024 12:41:03 GMT

@JohnC60

Did you reply to the text with YES confirming you are porting over to PM within the 90 minutes window with the Virgin SIM in your phone?

If not, you will need to contact a CS_Agent restart the porting process for you.

Re: Just Activated

computergeek541 — Tue, 13 Aug 2024 01:13:53 GMT

@BKNS27 wrote:
@JohnC60
Did you reply to the text with YES confirming you are porting over to PM within the 90 minutes window with the Virgin SIM in your phone?
If not, you will need to contact a CS_Agent restart the porting process for you.

Nothing being able to make phone calls isn't a numberr porting issue.