topic Re: Help in Get Support

Help

Corm — Sun, 11 Aug 2024 23:32:39 GMT

I signed up July 21. I orderd a sim card because it says my phone is not esim compatible. I have sent multiple tickets, and have gotten no answers. My phone isn't working. Because its not working, i can't phone anyone to get this PROBLEM fixed.

Re: Help

EB0 — Sun, 11 Aug 2024 23:38:29 GMT

@Corm

Did you receive the SIM card, you need to use the app after receiving the SIM card to activate the service

is it a new number or ported from another provider?

If you can’t activate the service send a private message to CSA so they can look into it

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Help

Chalupa_Batman — Sun, 11 Aug 2024 23:39:21 GMT

Hi @Corm

I assume you now have the SIM card in your possession? You've placed the SIM card in your phone now? And finally, you have to use the Public Mobile App to sign up. Have you done that?