topic Re: Need new eSIM in Get Support

Need new eSIM

Joannetheoret — Mon, 12 Aug 2024 02:46:13 GMT

I registered the eSIM on the wrong phone and deleted it, then couldn't use it on the correct phone. The transfer semi went through as when I try to log in it is asking to send a code to the transferred phone number which cannot receive texts so I cannot access the app to get a new eSIM. I need a new eSIM

Re: Need new eSIM

EB0 — Sun, 11 Aug 2024 23:33:39 GMT

@Joannetheoret

You need open the app on the right phone, and buy a new eSIM, it should be free $5 - $5 = free

Re: Need new eSIM

Joannetheoret — Sun, 11 Aug 2024 23:35:20 GMT

Eversafe wants to send a 6 digit code to the confirm the account. They send via text to the correct phone which doesn't have texting because it's half transferred. Cannot access app

Re: Need new eSIM

EB0 — Sun, 11 Aug 2024 23:42:00 GMT

@Joannetheoret

send a private message to CSA o they can look into this

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Need new eSIM

Chalupa_Batman — Sun, 11 Aug 2024 23:42:18 GMT

Hey @Joannetheoret

You should see an option that says.. Didn't get Code?? Then click on it and you should see "Send to email"